Trade Information
Trade Name: ZEN Jewelry
Phone: +9613651590
Email: zen@byzenjewelry.com
Address: Beit Misk Amber 13, Aatchane 48160000, Lebanon

 

Processing Time
All orders are handcrafted to order. Please allow 5–7 business days (Monday–Friday, excluding holidays) for your piece to be finalized. You'll receive a confirmation email once your order has shipped.

 

Shipping Options

Local Delivery (Lebanon)
Delivery Time: 3–7 business days
Shipping Cost: Calculated at checkout based on location
Payment Options: Cash on Delivery (COD) or online card payment

International Shipping
Delivery Time: 7–21 business days depending on destination
Shipping Cost: Calculated at checkout based on destination and order weight
Payment Options: Credit/Debit card (Visa, Mastercard)

 

Order Tracking
Once your order ships, you'll receive an email with your tracking number. You can use this to monitor your package's journey to you.

 

Important Notes
Customs & Duties: International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the recipient and are not included in your order total.
Delivery Delays: ZEN Jewelry is not responsible for delays caused by customs processing, natural events, carrier issues, or incorrect shipping information provided at checkout.
Undeliverable Packages: If a package is returned to us due to an incorrect address or failed delivery attempts, you will be responsible for reshipping costs.

 

Questions?
If you have any questions about shipping, please contact us at zen@byzenjewelry.com or through our Contact Us page.