All Sales Are Final

Due to the bespoke, handcrafted nature of our jewelry, all sales are final. We do not offer returns, exchanges, or refunds.

Please review all product details, sizing, and images carefully before placing your order. If you have any questions about a piece, we encourage you to contact us at zen@byzenjewelry.com before purchasing.

 

Damaged or Defective Items

We take great care in crafting and packaging every piece. In the rare event that your jewelry arrives damaged or defective during transit, please contact us within 48 hours of delivery at zen@byzenjewelry.com with:

• Your order number
• Photos of the damaged item and packaging

We will review your case and work to make it right.

 

Questions?

For any concerns about your order, please reach out to us at zen@byzenjewelry.com or through our Contact Us page.